GreenDrop Customer Service Attendant

Floater (Site Attendant)-

Who We Are:

We partner with organizations such as The American Red Cross and The Military Order of the Purple Heart to raise funds through the generation and collection of donated clothing and household goods throughout the Mid-Atlantic Region. Our employees help make all our partnerships possible through hard work and passion. We understand how to do our work with purpose, and we love developing talent.

As a Customer Service Donation Site Attendant at GreenDrop, you will provide excellent Customer Service to our Donors.  As Donors arrive with their donations, you will create a welcoming experience by greeting each donor, unloading the donations from their vehicles, ensure their donations are properly recorded for their receipts and most especially thank them for their donation. A Floating Donation Attendant performs the same duties as a Donation Attendant, but the location will vary from day to day. 

In addition to providing first class service to our Donors, the Site Attendant is responsible for opening or closing procedures for the site, overall cleanliness and organization of the site and separating donations by soft lines (clothing, bedding, etc.) and hardlines (home decor, glassware, toys, etc.) onto skids for GreenDrop drivers to pick up. We offer competitive wages and a flexible work schedule with plenty of room to grow within the company!

Independently and collaboratively interact with donors while using a positive, optimistic, and intelligent technique. This includes but is not limited to the following:

Job Requirements

• Ability to cover shifts at more than one site within a designated district
• Ability to work independently without continuous supervision
• Have an outstanding ability to interact with people
• Strong desire to provide magnificent service
• Able and willing to lift 50lbs continuously throughout the day
• Ability to work in outside conditions within the different seasons
• Positive mindset, Punctual, Strong sense of urgency and able to take initiative in Job Duties
• Communicate effectively with management and co-workers
• Lead by example and follow all GreenDrop protocols outlined in the training manual
• Always greet donors in a friendly manner, in full GreenDrop uniform
• Engage in pleasant conversation while acquiring donations from donors by utilizing the bin
• Assist donors with their donations and help to unload their vehicles
• Wear tablet holder while recording donor information in company iPad
• Assist truck driver during donation pick-ups
• Organize donations in the stock room
• Maintain the cleanliness of the site, both inside and outside
• Fill out supply orders to keep site stocked of necessary tools for job completion
• Other duties assigned by manager
• Must be able to be on site during working hours
• Must be able to perform essential job functions with or without reasonable accommodations