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We are a for-profit company that champions reuse. Shopping in our stores doesn’t support any nonprofit, but donating your reusable goods does. We pay nonprofits for your stuff, helping them fund programs in our communities. TVI, Inc. is a registered professional fundraiser where required.

Sr. Regional Human Resources Manager

Human Resources

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Location: Worcester, MA, United States
Job ID: 2019-10760

Pay Range: $101,271 to $151,907

Job Title: SR. Regional Human Resources Manager

Savers Benefits


Geographic & job eligibility rules may apply

Work Address: Remote Northeast U.S

Healthcare Plans

Comprehensive coverage (medical/dental/vision) at a reasonable cost

Specialized health programs – Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain)

Paid Time Off

Sick Pay

      • Actual amount based on position and hours worked
      • Increases with length of service
      • 40 to 80 hours annually

Vacation Pay

      • Actual amount based on position and hours worked
      • Increases with length of service
      • 40 to 80 hours annually

Holiday Pay

      • Based on position and full-time/part-time status
      • 6 paid holidays plus 1 to 2 additional floating holidays

Team member discounts

Up to 50% off store merchandise

Flexible spending accounts

Use pre-tax dollars for eligible health and day care expenses

Employee Assistance Program (EAP)

A whole suite of free tools and resources to manage life’s challenges and maintain a healthy work-life balance

Life insurance

Company provided peace of mind and the option to purchase a supplemental plan

            Additional Benefits

Annual Bonus

Performance Merit Increases

Disability Insurance

Parental Leave

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at


Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.


What you can expect:

  • The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
  • To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
  • An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.


What you get:

Comprehensive onboarding and training from day one.

In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

What you’ll be working on- 


Reporting to the People Services Associate Director, US Field, the Senior Regional Sr People Services Manager (Sr. RPSM), Eastern Region, is a strategic partner to the Regional Director.  This person works with direct impact to the success of the region by optimizing profitable sales opportunities within the stores through organizational capability and active engagement.  She/he will achieve results in partnership with the Regional Director, District Managers, Regional Resource Partners, and Recruiters.  The Sr RPSM’s primary responsibility is to strengthen the work environment, grow organizational capability, and build the leadership bench in their geographic assignment.  They do so through a laser focus on recruiting and selection, talent and performance management, training, and team member engagement.  The RPSM adds value by providing his/her unique and powerful perspective related to people, their capabilities and business operations.  In addition, may serve as a mentor or coach to Regional People Services Managers in the US. The Sr. Regional People Services supports people related projects within the People Services function and Eastern operations region.  The Sr. RPSM links his/her every action to strengthen organizational capabilities, fuel growth and drive financial results.  He/she is guided by the Savers vision and core values.

Essential Job Functions:

Talent & Performance Management

  • Lead development of strategic road maps leading to bench building and attainment of financial results.
  • Drive results in building a strategic internal pipeline of store management candidates.
  • Guide & challenge management’s continuous, effective assessment of leadership talent.
  • Optimize the organization’s use of performance & talent management planning, processes & tools.
  • Monitor & report status, success & opportunity of talent & performance management plans & results.
  • Utilize data from talent planners, new store reports, and other sources to identify talent pools & project talent needs.


  • Drive results in organizational performance by expanding critical individual and team capabilities.
  • Ensure field leaders are capable of developing next level talent.
  • Help the organization create new assignment success for all field positions.
  • Guide field leadership team in the effective implementation of Company required training programs.
  • Conduct training using effective training techniques and materials.
  • Monitor & report training plans, execution, status, success & opportunity.

 Team Member Engagement

  • Drive results in staffing stability & active engagement.
  • Serve as a resource to District Managers & Regional Director to connect results to workplace behaviors & conditions.
  • Partner with Team Member Relations team to investigate, document and resolve workplace behaviors & conditions.
  • Guide & challenge effectiveness of field leaders’ behaviors to create & maintain active engagement.
  • Monitor, report and troubleshoot team member engagement levels & workplace conditions.

 Recruiting and Selection

  • Drive results in ensuring a strategic ongoing external pipeline of field leadership candidates.
  • Guide & challenge effective, timely acquisition, assessment & placement of the people with the right capabilities and culture fit for all position levels.
  • Help the organization build a diverse, inclusive team of people w/different race, gender, ethnicity, work styles, thinking, skills, etc.
  • Actively engage in recruitment and interviewing activity, primarily of store “management”.
  • Monitor & report staffing plans, execution, status, success, opportunity, and cost effectiveness.



What you have-

Required Knowledge, Skills, and Abilities:

  • Comfortable and adaptable to using technology.
  • Excellent verbal and written communication skills.
  • Superior organizational, prioritization and time management skills
  • Strong sense of self confidence, balanced by genuine humility, with the ability to respectfully challenge & influence up, down and sideways with a unique and powerful perspective.
  • Strong desire to learn, observe, assess, and continuously seek ways to add value.
  • Able to connect with others of diverse backgrounds, experiences, viewpoints and with the values and mission of the company, along with priorities of the region/district and HR Strategies.
  • Recognized as a leader among peers, client group and others inside and outside the organization.
  • Possess dexterity for complex hand-eye tasks, including keyboarding, writing on documents/forms
  • Continuous standing, frequent walking, stooping, bending, and twisting and occasional kneeling needed to work with the team, assist customers, etc.
  • Frequently required to read written & electronic documents.
  • Continuously needs to hear and verbally communicate to interact with and respond to management, team members and customers.  Will need to hear requests in person, via intercom and telephone.
  • Will rarely be exposed to hazardous machinery (compactor, baler, Big Joe), solvents (cleaners, detergents), radiation (Microwave in break room), continuously exposed to dust and frequently exposed to temperature fluctuations.
  • Must be willing to travel domestically and internationally; use of personal vehicle is required.


Minimum Required Education, Training, and Experience:

  • Post-secondary degree in Business, Human Resources or related field, or equivalent experience.
  • 5+ years as an HR generalist/operator within a multi-location organization.
  • Consistent track record of delivering key metrics, high level of energy, commitment, optimism and passion about the business and HR profession.

Physical Requirements:

  • Ability to express or exchange ideas utilizing the spoken word.
  • Ability to receive detailed information through verbal communication and make the discriminations sound.
  • Ability to receive detailed information visually through written communication (both physical and electronic).
  • Ability to lift and carry up to 25 lbs.

FLSA Status:

  • Exempt


  • 25-50%  

Work Address:  

  •   Remote: Northeast US (MA, RI, CT, NH, MD, NJ ,PA)

Savers is also an eVerify employer
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