Dispatcher

10726-B Tucker Street - Beltsville, MD 20705

Summary: 

The Dispatcher supports Savers’ vision by coordinating the daily activities of a team of drivers operating trucks for a route collection program. Dispatchers help direct the collection of donations as well as the delivery of donations to Savers stores in the most efficient manner. Dispatchers are also responsible for collecting all of the daily route data and entering the data in the information management system.

Job Responsibilities:

• Operate computer-aided communications and dispatching equipment
  • Assist with setting up the daily routes and assignments
  •  Communicate add-ons and cancellations to drivers
  •  Understand local streets and help drivers, when needed, complete routes and any other assigned stops efficiently through verbal communication
  •  Assist drivers with unexpected situations at donor’s homes
  •  Document driver start times, ending times, breaks, lunches and estimated pick-ups
  •  Process and transmit information and instructions
  •  Schedule assignments and coordinate activities of drivers
  •  Act as liaison between donors, drivers, dispatch personnel according to schedules and work orders
  •  Follow up on issues with donor pick-ups
  •  Account for all of the driver’s daily paperwork
  •  Perform other duties as assigned

Required Education, Training and Experience

• High School Diploma or equivalent
• 1 - 2 years prior work experience in distribution, logistics, customer service or call center helpful
• Knowledge of DOT, OSHA, State and Savers’ safety regulations and requirements
• Demonstrated strong customer service skills
• Demonstrate skills showing initiative, personal responsibility and accountability
• Strong working knowledge of managing two-way communications
• Demonstrated organization skills
• Ability to communicate orally and in writing
• Ability to multi-task several incoming and outgoing communications at any one given time
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form
• Ability to set priorities, meet deadlines with flexibility, and multi-task with minimal direction
• Ability to be detailed-oriented
• Ability to work in fast paced environment with pressure to meet deadlines