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We are a for-profit company that champions reuse. Shopping in our stores doesn’t support any nonprofit, but donating your reusable goods does. We pay nonprofits for your stuff, helping them fund programs in our communities. TVI, Inc. is a registered professional fundraiser where required.

GreenDrop Associate Manager Trainee

Supply Chain/Logistics

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Location: Laurel, MD, United States
Job ID: 2019-15531


Associate Manager in Training - Maryland South - Germantown, Laurel or DC

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing
needs of the organization.
Summary:
The GreenDrop Associate Manager in Training role is critical to our success and helps to ensure that we reach
our goal of providing exceptional service to our donors each day. This highly self-motivated individual will lead
by example and demonstrate our Company's core values, respect, honesty, integrity, diversity, inclusion, and
safety.
Essential Job Functions:
• Train and coach new employees, as well as existing employees on all company policies and procedures
• Must be able to travel between 7 to 15 sites on a regular basis
• Supports the Associate Manager by participating in the interview process i.e., may review applications,
conduct interviews, and make recommendations on the selection of talent as well as assists the Associate
Manager with completing onboarding activities
• Ensure timely requests of all pickups are communicated
• Independently and collaboratively interacts with donors while exercising good judgment, maintaining a
positive and optimistic disposition, and demonstrating a successful customer focused mindset
• Able to work independently without supervision and hold a high level of integrity
• Builds a culture of customer service by providing donors with friendly, helpful and efficient service in
every interaction i.e., make eye contact, greet customers and donors and thanks the donor on behalf of
the nonprofit partner while appropriately representing the GreenDrop brand in uniform
• Assists donors with donated merchandise, including unloading donations from vehicles; treats donated
items respectfully; communicates the company’s nonprofit relationship; and invites donors to “come
back again” and to encourage their family and friends to do the same.
• Work efficiently and call for additional assistance as needed.
• Follows standards in place to protect Team Members and donors to provide a safe environment to work
which includes but is not limited to, picking up loose items on the floor, cleaning up breakages or spills,
cleaning and disinfecting to required standards, and following product safety guidelines
• Takes responsibility for reporting any hazard or injury to management and communicates in a timely
matter, any maintenance issues
• Wear tablet holder while recording donor information in company iPad
• Assist truck driver loading and unloading duties during donation pick-ups
• Continuously organize donations in the stock room throughout the shift
• Complete and send daily and weekly supply needs to the Associate Manager
• Will report directly to the Associate Manager
• Other duties assigned by manager
Required Knowledge, Skills and Abilities:
• Demonstrates strong customer service skills with honesty and integrity in execution
Job Description
Associate Manager in Training

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing
needs of the organization.
• Ability to identify problems and recommend solutions
• Ability to lead within a team environment
• Attention to cleanliness, organization, and detail
• Reliable transportation and commitment to attendance and punctuality
• Ability to communicate orally and in writing and possess excellent verbal and written communication skills
• Ability to set priorities, meet deadlines and multi-task with minimal supervision
• Ability to work independently or as part of a team
• Ability to maintain confidentiality of all information
• Basic math skills
• Working knowledge of Microsoft Office including Word, Excel, and Outlook.
• Willing and able to work a flexible schedule as position dictates
• Satisfactory pass physical and background exams
• Clean driving record
• Ability to work within Saver’s culture
Minimum Required Education, Training and Experience:
• High school degree or equivalent
• Minimum of 1 year in a supervisory customer service role
Physical Requirements:
• Reaching overhead 30% of time
• Pushing and pulling 65% of time
• Standing 100% of time
• Bending and crouching 60% of time
• Repetitive use of hands 70% of time
• Grasping items with hands 80% of time
• Lifting and carrying 50 lbs
FLSA Status
• Open based on compensation’s recommendation
Tools and Equipment Used:
• Cell phone and/or laptop for data entry
• Cell phone to communicate
• Use all company supplied safety equipment as defined in the operating and safety manuals
Job Description
Associate Manager in Training

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing
needs of the organization.
Travel:
• Must be able to travel between 7-15 sites on a regular basis within geographic territory as well as assist
in neighboring territories when needed
• Car travel within their territory continuously
• May be asked to travel to outside territories that travel by air within the United States
Work Address: 
• Remote within specified geographic area - Maryland South - Germantown, Laurel or DC
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