Job Title: Application Administrator – Salesforce.com
Who we are:
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
What you can expect:
- The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
- To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
- An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get:
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Benefits offerings including:
- Bundled health plans such as medical, Rx, dental and vision
- Company-paid life insurance for extra protection and peace of mind
- Programs to stop smoking, diabetes management coaching, and on demand care options.
- A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
- Paid time off from work for leisure or other hobbies.
- A range of mental health services to assist you in managing daily life.
What you’ll be working on-
The Packaged Applications team is looking for an Application Administrator that knows their way around the Salesforce.com ecosystem. The ideal candidate will know the importance of ownership and follow through, demonstrating those qualities for at least five years in a corporate setting. They would be joining a team that serves as the protector of Savers’ critical business systems that support hundreds of retail stores and thousands of employees. This includes application administration, configuration, monitoring, and application support.
Essential Job Functions:
What you have-
- Primary Salesforce.com administrator responsible for maintenance, configuration, and administration of Salesforce.com instances, DocuSign, and associated AppExchange solutions.
- System Configuration and Customization:
- Configure and customize Salesforce.com to align with business processes and workflows, utilizing best practices to optimize platform functionality.
- Create and maintain custom objects, fields, validation rules, page layouts, and automation workflows to enhance user experience and productivity.
- User Management and Support:
- Administer user accounts, profiles, and permission sets, ensuring proper access controls and data security.
- Provide day-to-day support to users, troubleshoot issues, and assist in training to maximize the platform's capabilities.
- Security and Compliance:
- Manage security settings, roles, and profiles to enforce data privacy and compliance with company policies and regulations.
- Monitor user access and permissions to maintain data security.
- Maintain and execute IT SOX controls as it pertains to Salesforce.com
- Integration and Maintenance:
- Collaborate with integration teams to ensure seamless data synchronization between Salesforce.com and other systems.
- Assist in system upgrades, patch deployments, and third-party app integrations as needed.
- Change Management:
- Lead change management initiatives for Salesforce.com updates and enhancements, ensuring smooth transitions for users.
- Documentation and Training:
- Maintain comprehensive documentation of configurations, processes, and technical solutions.
- Develop and conduct training sessions to educate users on Salesforce.com features and best practices.
Required Knowledge, Skills and Abilities:
- Working knowledge of configuring, administering, and integrating with the Salesforce.com platform
- Working knowledge of enterprise applications, such as CRM and CLM
- Working knowledge of IT controls Sarbanes-Oxley
- Working knowledge of enterprise security
- Conceptual understanding of databases and database queries
- Demonstrated skills in technical documentation.
- Demonstrated analytical, deductive reasoning and troubleshooting skills
- Demonstrated organization skills
- Demonstrated customer service skills
- Ability to interact with personnel on all levels of the organization
- Ability to work independently or as a member of the team
- Ability to communicate orally and in writing
- Ability to set priorities, meet deadlines and multi-task with minimal supervision
- Ability to research future hardware/software technologies
Education, Training and Experience:
- 5+ years supporting one or more line of business SaaS solutions
- 2+ years administering Salesforce.com
- Salesforce Administrator certification (e.g., Salesforce Certified Administrator) is required; additional certifications (Advanced Administrator, Platform App Builder, etc.) are a plus.
- Experience with IT controls and Sarbanes-Oxley preferred
- Technology focused degree and/or certifications preferred
- Ability to lift and carry up to 25 lbs.
- The ability to communicate and understand the spoken word are important as well, for example:
- Ability to express or exchange ideas by means of the spoken word.
- Ability to receive detailed information through verbal communication, and to make the discriminations in sound.
- Ability to receive detailed information visually through written communication (both physical and electronic).