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Check out our unique business model.
We are a for-profit company that champions reuse. Shopping in our stores doesn’t support any nonprofit, but donating your reusable goods does. We pay nonprofits for your stuff, helping them fund programs in our communities. TVI, Inc. is a registered professional fundraiser where required.

Assistant Manager/Production Manager

Retail Store Management

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Location: Orange, CT, United States
Job ID: 2019-15900

Job Title: Production Manager

Who we are:
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

What you can expect:
• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get:
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Benefits offerings including:
• Bundled health plans such as medical, Rx, dental and vision.
• Company-paid life insurance for extra protection and peace of mind.
• Programs to stop smoking, diabetes management coaching, and on demand care options.
• A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
• Paid time off from work for leisure or other hobbies.
• A range of mental health services to assist you in managing daily life.
What you’ll be working on:
Responsible for the overall management and direction of the production process, along with leadership of the team, in accordance with all policies, procedures, regulations and laws. The Production Manager has direct responsibility for specific departments spanning both the production room and the sales floor. Ensure the store puts out the right items at the right price and at the right time through accurate pricing, shop-able racks, full merchandise utilization, seasonal backstock, efficient workflow and productive work pace. The Production Manager’s supervision takes the form of quality control checking and side-by-side involvement in the work to observe, assess, coach, and counsel performance, as well as to set the pace of work. The Production Manager is guided by the Savers vision and Core Values.
Store Performance
• Ensure store performance meets financial targets and key metrics based on annual and quarterly operating plan(s).
• Continually monitor and set the pace of work.
• Understand company objectives, local market potential and have the ability to analyze and act on key metrics, observation and information.
• Inspect sales floor for shop-ability and ensure a positive customer/donor experience at all points of interaction.
• Prioritize and direct team member activity.

Leadership and Development
• Lead, direct and supervise the work of supervisor(s) and production team members.
• Plan staffing needs and coordinate recruitment, selection and training.
• Regularly observe, assess, interact, coach and counsel supervisors and team members.
• Identify and develop high potential supervisors and team members through on-the-job, guided work.
• Maintain a respectful values-driven workplace.
• Use open communication tools and convert team member input into meaningful action. Address complaints and resolve issues consistent with our values, policies and procedures. Provide recognition and candid feedback.
• Fulfill manager on duty responsibilities and oversee the entire store as acting manager in-charge when assigned.

Customer/Donor Service
• Receive and respond to customer/donor questions, requests and complaints.
• Deliver a positive and unforgettable customer/donor experience by setting the example for, as well as training and coaching, customer/donor service expectations to team members.
• Actively engage with the customer/donor by seeking first hand feedback to make improvements to all aspects of the shopping and donor experience.
• Implement the set-up of sales and marketing promotions & programs when required.
• Assist donors per Company standards
130 Boston Post Rd
Orange, CT 06477
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