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IT Infrastructure Technical Analyst

Information Technology

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Location: Bellevue, United States
Job ID: 2019-18416

Job Title: IT Infrastructure Technical Analyst 
Pay Range: $67,670 to $98,799
Who we are:   
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.  
   
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.  
  
What you can expect: 
  • The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. 
  • To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. 
  • An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.  
What you get: 
Savers Benefits 
  
Geographic & job eligibility rules may apply 
  
Healthcare Plans 
Comprehensive coverage (medical/dental/vision) at a reasonable cost 
Specialized health programs – Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain) 
Paid Time Off 
Sick Pay 
  
Vacation Pay 
Paid vacation time begins accruing on hire date 
Accrual rate ranges from .019 to .038 per regular hour worked 
  
Holiday Pay 
Based on position and full-time/part-time status 
6 paid holidays plus 1 to 2 additional floating holidays 
  
Team member discounts 
Up to 50% off store merchandise 
  
Flexible spending accounts 
Use pre-tax dollars for eligible health and day care expenses 
  
Employee Assistance Program (EAP) 
A whole suite of free tools and resources to manage life’s challenges and maintain a healthy work-life balance 
  
Life insurance 
Company provided peace of mind and the option to purchase a supplemental plan 
  
Additional Benefits 
Annual Bonus 
Performance Merit Increases 
Disability Insurance 
Parental Leave 
Comprehensive onboarding and training from day one. 
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.  
Benefits offerings including: 
  • Bundled health plans such as medical, Rx, dental and vision
  • Company-paid life insurance for extra protection and peace of mind
  • Programs to stop smoking, diabetes management coaching, and on demand care options.
  • A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
  • Paid time off from work for leisure or other hobbies.
  • A range of mental health services to assist you in managing daily life.
What you’ll be working on:  
The IT Infrastructure Technical Analyst is a critical team member of the Savers’ Infrastructure PMO team and serves in an IT-wide capacity. This role works collaboratively with IT teams and stakeholders and is responsible to research, analyze, validate, and document technical requirements in support of a project.  This effort is to ensure those requirements clearly define engineering needs and correctly represent the success criteria of all stakeholders. This role bridges the work between the Infra PMO, customers, engineering and other IT teams while identifying opportunities to improve efficiency.
The IT Technical Analyst will have a breadth of IT knowledge that can be used to target areas within an infrastructure engineering plan that need greater review or development investments. The role will utilize exceptional customer service, entry-level project management skills, along with effective communication and collaboration, to assist in successfully delivering infrastructure engineering solutions. This role reports to the Manager, Carrier Strategies.  
 
Essential Job Functions:  
The IT Technical Analyst is responsible for analyzing the success criteria defined by a project team/stakeholder and using that information to establish which IT engineering activities are necessary to meet the projects goals and objectives.  This role will partner with Program Managers to coordinated management of those activities and may also act as an engineering contributor driving the execution of activities as needed.
 
Key IT Technical Analyst Responsibilities
  • Work tickets related to store outages, completing intake, triage, solutioning, and implementing fixes in a detailed and timely manner in coordination with operations management.
  • Synthesize and analyze network performance information from various sources and teams regarding [x systems or processes] to identify trends, opportunities, gaps, and risks.
  • Lead requirements analysis, validation, and verification, ensuring requirements are complete, consistent, and concise.
  • Identify and guide to delivery user journey’s, epics, and stories that delivery solutions per success criteria.
Additional Responsibilities (as coordinated with PMO):
  • Communication Management:  Ensures timely and appropriate generation, collection, dissemination, storage, and ultimate disposition of program information.
  • Scope / Change Management: Controlling what is included and not included in the program while ensuring all work required to complete the program is successfully included.
  • Solution Architecture: Ensures that the solutions meet success criteria. 
  • Quality Management: Ensures that the program will satisfy the needs for which it is was undertaken.
  • Schedule Management: Ensures coordinated scheduling of activities, such as testing.
  • Work in conjunction with Program Managers, cross functional IT managers and subject matter experts (SMEs) to define project and program requirements.
  • Responsible for ensuring all project-related documentation is created following defined standards, and appropriate signoffs of project deliverables are received.
  • Support/Manage user acceptance testing across functional teams.
  • As directed, performs risk assessments, and develops risk mitigation and contingency plans throughout the life of the projects and programs. Leads problem resolution as issues arise.
  • Coordinate and communicate effectively across project teams.
  • Advance our Product & Technology strategy and challenge others in the organization toward change.
  • Perform other duties as assigned.
 
 
What you have: 
 
Required Knowledge, Skills and Abilities:
  • Strong attention to detail.
  • Strong analytical and quantitative skills.
  • Strong interpersonal, written, and verbal skills.
  • Enjoys being in a challenging environment and acting as a change agent of new ideas.
  • Demonstrated ability to establish credibility and rapport with engineers and management for both technical and non-technical team members.
  • Experienced and knowledge around Infrastructure engineering lifecycle and Agile Projects.
  • Experience and knowledge around Infrastructure projects (network, servers, cloud, etc.)
  • Ability to take on difficult and sometimes ambiguous challenges.
  • Ability to manage multiple assigned tasks and prioritize work efforts to accomplish most critical task first and meet deadlines. Ability to maintain confidentiality of all information.
  • Ability to deal with multiple concurrent projects and their shifting schedules and changing priorities.
  • Strong attention to detail.
  • Demonstrable knowledge of Microsoft Office products, including Word, Excel, Outlook, Visio, PowerPoint, and Project.
  • Strong customer service skills
Minimum Required Education, Training and Experience:  
  • Associates degree in a Business/Technical discipline or equivalent work experience.
  • Minimum 1-3+ years of relevant work experience.
  
Physical Requirements:  
  • Ability to express or exchange ideas by means of the spoken word.
  • Ability to receive detailed information through verbal communication, and to make the discriminations in sound.
  • Ability to receive detailed information visually through written communication (both physical and electronic).
 
FLSA: Exempt
Travel:<5%
  
Work Type/Location: Remote, US
 
Savers is an E-Verify employer 
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