Director of Team Member Relations and Employment Law Compliance
Supports Savers vision by developing and driving company-wide promotion and adoption of best practices in effective labor and team member relations strategies, performance improvement initiatives, human resource policies, programs, and practices. This includes communicating to business leaders, the analysis of data and trending activity in support of the company’s team member engagement, strength of workplace and D, E, and I strategies and standards in compliance with the federal, state, and provincial laws governing business within the United States and Canada.
Support also includes effectively leading, guiding, coaching, and developing the compliance analyst and team member relations team in all activities they are responsible for, which includes workplace investigations, resolution of employment concerns, risk mitigation and legal compliance, in partnership with in-house labor and employment counsel.
This position reports to Chief Human Resources Officer.
Essential Job Functions:
Team Member and Labor Relations
- Oversight and management of the Team Member Relations Manager and the investigation team who is responsible for EEO-1 filings and workplace investigations involving a wide range of concerns, including but not limited to, harassment, sexual harassment, discrimination, workplace violence, retaliation, wage and hour, accommodations, and other ethics and conduct concerns. This includes resolving these concerns in a timely, efficient, and proper manner with disciplined administrative steps that include writing case summaries, record keeping practices and a work product that assists in mitigating legal risk for the Company.
- Respond to and directly handle highly sensitive investigations, summarize findings, and provide recommended resolutions to executive and other levels of management where necessary and appropriate.
- Responsible for reporting on and identifying team member relations trends and patterns and utilizing this data to develop and recommend strategic approaches to drive change and mitigate risk to the organization.
- Oversight and management of the Employment Compliance Analyst and related duties in confirming compliance and adherence to a wide range of human resource practices, including recruiting, hiring, performance appraisal, compensation, health and safety, and labor relations across the organization.
- Partner and consult with business leaders in resolution of workers compensation and safety issues that become escalated workplace complaints requiring team member relations intervention or assistance.
- Responsible for providing support, guidance and counsel on store closures, reduction in workforce activities, to include compliance with provincial, state, and federal regulations, such as WARN.
- Oversight and management of the Company background check process and ensuring compliance with the FCRA and multi-state anti-discrimination laws and regulations in the use of arrest and conviction records in workplace policies and practices.
- Respond, investigate, and provide appropriate guidance and support for actual or potential union activity in stores and other business locations. This includes educating business leaders on awareness and prevention strategies.
- Provide guidance and consultation to all levels of management regarding performance, conduct concerns, policy violations and other issues.
- Serve as a subject matter expert and escalation point on policy, employment laws and regulations and is a trusted advisor to leaders and colleagues on workplace concerns.
- Provide support to the business in obtaining work authorization through employment-based immigrant visas.
- Support and guidance regarding I-9 compliance, including audits, and other business-related immigration questions and concerns.
Crisis management support
- Identifying and collaborating with public relations to provide crisis management support through guidance and resolution when workplace concerns have the potential to (or have) become a public relations concern for the organization.
- Collaboration with business leaders to provide guidance and support during disruptive or unexpected events, to include writing and executing response plans and other tools to assist the organization and business leaders in navigating the disruption or event.
Third Party Claims
- Serve as human resources lead on third party complaints and audits by working with and supporting the employment lawyer in the company’s response and defense of allegations levied at the organization, such as demand letters, agency charges, individual lawsuits and class action activity relating to employment matters in the United States and Canada.
- Advise and partner with management regarding Company policies to include assisting with the development of standardized processes and procedures for the organization, in partnership with in-house labor and employment counsel.
- Assist with the development, execution and management of Company policies and procedures, in partnership with in-house labor and employment counsel.
- Serve as the subject matter expert in assisting with developing curriculum that provides education and training in support of building organizational capability in the areas of Respect in the Workplace, team member relations, compliance, diversity, equity, and inclusion initiatives.
Required Knowledge, Skills and Abilities:
- Highest degrees of integrity and professionalism and always maintaining confidentiality
- Experience in supporting a multi-state/provincial retail, manufacturing, or logistics organization
- Experience with and a strong working knowledge of US and Canadian federal, state, and provincial employment law and these regulations
- Experience with and strong working knowledge of US and Canadian federal, state, and provincial labor relations law and these regulations
- Experience with and strong working knowledge of US and Canadian federal, state, and provincial immigration law and these regulations
- Experience with preparing Company responses to employment-related litigation or inquiries and working with in-house counsel to respond to and defend the organization
- Experience with P & Ls and managing a budget for department and enterprise level business needs
- Sound judgement and business acumen
- High attention to detail
- Strong verbal and written communication skills
- Experience and strong working knowledge on creative problem solving and the ability to find alternative ways to achieve business objectives that remain consistent with legal and ethical standards
- Strong strategic and analytical skills
- Strong administrative and organizational skills
- Excellent communication and interpersonal skills
- Ability to communicate complex issues in a concise and understandable manner
- Presentation skills and experience
- Ability to work effectively with and build strong positive business relationships with a broad range of individuals with various skills and abilities throughout the organization
Minimum Required Education, Training and Experience:
- Bachelor's degree or equivalent work experience
- Law degree optional
- Advanced degree or equivalent in Human Resources and/or HR Certification preferred
- Minimum of 10 years of Human Resource and management experience with a focus in team member relations, labor, and employment law compliance.
- Ability to lift and carry up to 25 lbs.
- Ability to express or exchange ideas by means of the spoken word
- Ability to receive detailed information through verbal communication, and to make the discriminations in sound.
- Ability to receive detailed information visually through written communication (both physical and electronic).
FLSA Status - Exempt
Tools and Equipment Used:
- Laptop, phone, copy machine
- Travel may be required, approximately 10-15%
- SSC Bellevue, WA and remote
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This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.