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Location: Honolulu, HI, United States
Job ID: 2019-3489
Call Center Team Lead
Reporting to the Team Supervisor/Operations Manager, this individual provides front line leadership directing 5-15 Customer Service Representatives supporting the day-to-day operations of call center operations in the areas of outbound, inbound, quality assurance, customer/donor services, or other related operational activity. The Team Lead utilizes generally accepted team leadership methods and approved procedures to achieve expected quality, productivity and throughput.
Essential Job Functions:
Minimum Required Education, Training and Experience:
Tools and Equipment Used:
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This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.