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Client End Point Systems Administrator

Information Technology

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Location: Meridian, ID, United States
Job ID: 2019-4374

Client End Point Systems Administrator

Summary:

Supports Savers vision by analyzing, installing, troubleshooting and maintaining areas of the enterprise network, including client/server systems, client/server applications, systems communications, user account management, software deployment, and endpoint protection, in order to maintain stable environment for end users and internal customers in a medium to large corporate environment. Reports to Manager, Client Systems Administration.

Essential Job Functions:

  • Provides on-demand support for end user issues, documenting all incidents and tasks, and performing activity in a timely fashion to the level required
  • Provides on-demand management, configuration, testing and delivery of desktop, laptop and cellphone across the enterprise
  • Provides on-demand support for domain/email account management such as account creation, security access, and/or authentication issues.
  • Manage administration and monitoring of the network
  • Deployment, administration, and optimization of Windows Server, SQL server databases, O365, telecom, and network appliances
  • Provides on-demand software installation, configuration, and troubleshooting support across the enterprise
  • Provides on-demand support for endpoint administration systems
  • Provides application administration and development of ITSM solutions
  • Help with upgrading infrastructure and assisting with moving the company towards Azure
  • Provides on-demand support for endpoint performance and/or stability issues; ensure that any open issues are addressed and resolved.
  • Provides on-demand support for endpoint communications, and/or security issues; ensure that any open issues are addressed and resolved
  • Provides on-demand testing and configuration of new/upgraded endpoint applications for deployment on client systems
  • Provides Tier 3 escalation support for end user issues
  • Partners with business stakeholders to identify opportunities to better leverage existing and new IT products
  • Mentors Tier 1 and 2 technicians. Partners with Helpdesk management to develop and recommend best practices for incident and problem management and escalation procedures
  • Maintains detailed documentation of all job functions for use as reference material

 

Valuable Additional Experience:

  • Working knowledge of Microsoft Endpoint Manager(SCCM/Intune)
  • Working knowledge of Microsoft Defender Enterprise/ATP
  • Working knowledge of MS Exchange
  • Working knowledge of MS Office 365

 

Required Knowledge, Skills and Abilities:
 

  • Working knowledge of resolving service problems with endpoint hardware and software
  • Working knowledge of ITIL principles within an enterprise environment.
  • Working knowledge of Tablet, Laptop, and Desktop equipment
  • Working knowledge of Microsoft products, including Windows Server, Windows 10, WSUS, Active Directory, DNS, DHCP, Group Policy, Office, and Visio
  • Working knowledge of TCP/IP including sub-netting, and routing
  • Working knowledge of software distribution
  • Working knowledge of managing and supporting an endpoint management solution
  • Working knowledge of managing and supporting a mobile device management solution
  • Working knowledge of Endpoint Security protection/ Network Access Control
  • Working knowledge of a centralized antivirus management application
  • Working knowledge of an enterprise imaging application
  • Demonstrated skills in technical documentation
  • Demonstrated analytical, deductive reasoning and troubleshooting skills
  • Demonstrated organization skills
  • Demonstrated customer service skills
  • Ability to interact with personnel on all levels of the organization
  • Ability to work independently or as a member of the team
  • Ability to communicate orally and in writing
  • Ability to set priorities, meet deadlines and multi-task with minimal supervision
  • Ability to be detailed-oriented
  • Ability to research future hardware/software technologies


Minimum Required Education, Training and Experience:

  • Preferred Degree in computer science or comparable experience
  • 3 – 5 years performing Windows Systems management in a medium size business network-environment
  • System administration and IT certifications are a plus
  • Certifications preferred
  • Experience with scripting and automation tools
  • Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols

 

Physical Requirements:

 

  • Ability to occasionally lift up to 55 lbs.
  • Ability to express or exchange ideas by means of the spoken word.
  • Ability to receive detailed information through verbal communication, and to make the discriminations in sound.
  • Ability to receive detailed information visually through written communication (both physical and electronic).
  • Able to support a work from home environment
  • Ability to work onsite and available for work outside business hours as needed

 

 

 

FLSA Status

 

  • Exempt

 

Tools and Equipment Used:

 

  • Laptop or desktop computer, phone, copy machine, etc.

 

Travel:

 

  • 10%  or less travel

 

Work Address:

 

  • SSC Boise, ID

 

 

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This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

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