Customer Service Ambassador

Attended Donation Station Ambassador

Summary:

Join our Family as an Ambassador in one of our Attended Donation Stations (ADS).  The ADS Ambassador provides our donors with excellent service to help encourage repeat donations and an increased donor base through positive word of mouth. 

Job Responsibilities Include:

• Promptly opens the ADS each assigned day and prepares site for that day’s business
• Cheerfully greets donors upon their arrival
• Assists donors by transferring their donations from their vehicle in to the ADS
• Provides donation tax receipt to donors
• Explains charity mission to donors, as requested
• Weighs all donations by type and enters donor and product weight into Donation Log
• Maintains ADS in a clean and safe condition to include the interior, the exterior grounds and parking lot and especially, the Donor Service Point
• Assists collections driver unloading ADS while maintaining a priority on donor service
• If trained and cleared Ambassadors may also be asked to physically drive our trucks
• Inventories and orders all necessary ADS supplies
• Communicates to Area Manager daily donor counts, product weights and any conditions at the ADS requiring attention necessary to meet donor service standards, safety concerns or site cleanliness.
• Secures ADS at the end of the business day and calls the Area Manager to acknowledge closing of the site.
• Immediately notify supervisor of any site visitor inquiring about our business (i.e., gov, fire, LL, solicitations etc.)
• Other duties as assigned

Required Knowledge, Skills and Abilities:

• Customer Service oriented with cheerful personality

• Excellent verbal communication skills
• Basic math skills
• Attention to cleanliness, organization and detail
• Able to lift 75 lbs repeatedly throughout the day
• Honesty and integrity
• Reliable transportation and commitment to attendance and punctuality
• Willing and able to work weekend days as a regular part the position schedule
• Capable of working independently with minimal supervision
• Satisfactorily pass physical and background exams

Minimum Required Education, Training and Experience: 

• Experience in customer service
• Employment background demonstrating experience in working with minimal supervision

Tools and Equipment Used:

• Cell phone and / or laptop for data entry
• Cell phone to communicate to supervisor
• Scale to measure product weights
• Material handling equipment (OK carts) for storing and loading product
• Use all company supplied safety equipment as defined in the operating and safety manuals
• DOT Box Truck

  Starting wage:  $13.00/hour