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IT Deployment Retail Coordinator

Information Technology

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Location: , United States
Job ID: 2019-7345

Job Description

IT Deployment Coordinator Deployment Services

Summary:

Supports Savers vision by ensuring the viability and sustainability of the Retail systems environment with a focus on functionality, high availability, security, resource availability and optimization.   Performs as a technological knowledge leader within the Deployment Services team to confirm that standards and policies are implemented and adopted within the team functions. This job leads the ongoing implementation and maintenance of the POS multi-tiered, multi-platform application and integration architecture. This position reports to the Principle IT Program Manager.

Essential Job Functions:

  • Configures Retail systems environment by working with business partners and stakeholders to match business needs.
  • Regular review of Retail Systems performance, and stability.  Determine corrective actions via tuning existing systems or R&D a sustainable solution.
  • Regular review of Retail Systems teams policies and procedures.  Adjust policies and procedures as needed.  Provide guidance to the Retail Systems team regarding adherence to policies and procedures.
  • Provide all deployment activities from deployment of software, hardware, and coordination of rollout scheduling.
  • Provides proactive design and architectural changes for the Retail Systems environment to mitigate potential future performance and capacity concerns.
  • Provides Tier 3 support for all Retail Systems
  • Maintains detailed documentation of all job functions for use as reference material.
  • Provides documentation and input into knowledge base articles for helpdesk and team associates.
  • Maintains the company-wide help desk database for all reported and assigned incidents with stated problems, status and resolutions.
  • Informs management about system problems that are considered out of the ordinary
  • Trains lower tier support teams on new application and hardware functionality.

 

Required Knowledge, Skills and Abilities:
 

  • Knowledge of Point-of-sale systems and architecture.
  • Knowledge of POS hardware and integration points between hardware and POS software.
  • Knowledge of Microsoft products, including Windows Server 2003 – 2016, Windows XP - 10, core Windows Server Applications, Active Directory, Group Policy.
  • Knowledge of developing and implementing process automation using scripting languages, and software packaging techniques.
  • Advanced knowledge of MS SQL 2008R2, MS SQL 2012, MS SQL 2016.
  • Ability to write SQL queries and advance SQL queries.
  • Exposure to C# and reading C# code.
  • PowerShell scripting capabilities.
  • Working knowledge of MS SQL SSRS.
  • Basic understanding of XML and how to read XML.
  • Working knowledge of virtualization.
  • Working knowledge of server hardware including blade infrastructure.
  • Working knowledge of systems management systems like Microsoft SCCM.
  • Demonstrated skills in technical documentation
  • Demonstrated analytical, deductive reasoning and troubleshooting skills.
  • Ability to interact with personnel on all levels of the organization.
  • Ability to work independently or as a member of the team.
  • Ability to communicate orally and in writing.
  • Ability to set priorities, meet deadlines and multi-task with minimal supervision.
  • Ability to research future hardware/software technologies.
  • Ability to work within Saver’s culture


Minimum Required Education, Training and Experience:

  • 5-7 years performing Systems administration in a Retail environment.
  • 5-7 years performing POS Systems support including but not limited to database queries, and configuration changes to POS application.
  • With either
    • Microsoft Certification(s)—current Or
    • Bachelor’s degree in computer science or related field or combination of education and work experience.

 

Physical Requirements:

 

  • Ability to lift and carry up to 25 lbs.
  • Ability to express or exchange ideas by means of the spoken word.
  • Ability to receive detailed information through verbal communication, and to make the discriminations in sound.
  • Ability to receive detailed information visually through written communication (both physical and electronic).

 

FLSA Status

 

  • Exempt

 

Tools and Equipment Used:

 

  • Laptop or desktop computer, phone, copy machine, etc.

 

Travel:

 

5% or less travel

Work Address:

 

  • SSC Boise, ID or Remote

 

 

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This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

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